An exposed window or door needs a clear, practical response. Submit an urgent request describing the damage, property type and access. Professionals must confirm whether they can attend, what temporary protection is suitable and the price; sending a request does not guarantee an immediate response.
Explain whether glass is broken, the opening is exposed, the frame is damaged or the door cannot be secured. Give the full postcode and a safe contact number. Keep people away from the damaged area; do not handle broken panes or approach an opening that looks unstable.
02
Agree attendance and call-out charges
Before accepting a visit, ask for the expected attendance time, call-out charge and what the initial price covers. Evening, weekend or difficult-access work may have different charges. Confirm how any change in scope will be agreed once the professional has seen the damage.
03
Understand temporary protection
Boarding is usually an interim measure while a permanent repair is arranged. Ask how the opening will be secured, whether access or normal use will be affected and how long the temporary arrangement is intended to remain. A professional needs to assess the opening and its surroundings.
04
Plan the permanent repair
Ask whether the same business can measure and quote for replacement glass or frame repairs, and whether a separate return visit is needed. Keep photographs and invoices where it is safe to do so. If insurance is involved, check your insurer’s process and requirements directly.
A CLEARER BRIEF
Help a professional understand the job.
Provide the full postcode and a contact number you can answer.
Explain whether the premises are residential or commercial.
State which opening is damaged and whether it is exposed.
Mention floor level, locked gates and safe access arrangements.
Tell the professional if temporary boarding is already in place.
Use the request form to describe the job. Keep photographs ready to share directly with an interested professional.
MAKE IT LOCAL
Find your town’s service guide.
Explore local postcode areas, property context and an optional map.
FROM FIRST QUESTION TO NEXT STEP
How it works
01
Tell us about the job
Choose the service, add your postcode and explain the work. Your request is free to submit.
02
Discuss the details
Interested PRO businesses can purchase access and contact you. Up to 10 can access a request; responses are not guaranteed.
03
Choose with confidence
Compare scope, experience and written prices. Agree attendance, payment, warranty and any permissions with the business you select.
A FEW USEFUL ANSWERS
Emergency boarding: your questions
Is this a guaranteed 24-hour emergency response?
No. This is a marketplace request service. Availability and attendance must be confirmed by a professional. Do not wait for marketplace replies where there is immediate danger; contact the appropriate emergency service.
Does boarding include new glass?
Not necessarily. Temporary boarding, measuring, replacement glass and a return visit may be separate items. Ask for a clear written scope.
Can I request help for a shopfront?
Yes. Include the opening size, business access arrangements and whether the premises can currently be secured. The professional will need to confirm the work is within their capabilities.
Do I have to accept a quote?
No. You decide whether to hire and agree the work directly with your chosen professional. Submitting a request does not commit you to a glazing purchase.
